FreightWatch International is a logistics security consulting company. It provides a continuous, real-time active monitoring services for high value goods & shipments from point-of-origin to destination through embedded tracking technology & management with continuous event-driven alerts, based on route deviations & start/stop events.
FreightWatch wanted to design an ecosystem to configure & deploy tracking devices as part of the on-boarding process & enable monitoring & tracking the shipments seamlessly using handheld devices.
I conducted an on-site design research in close collaboration with FreightWatch users, focused on understanding the pain points of these users, ranging from on-boarding process to monitoring & tracking the shipments. I created a user-centric system that reflects the fast-paced on-boarding process. I developed interaction & design guides as part of a long-term strategy to ensure the new solution can evolve to meet changing user & business needs.
The new solution helped cut down the time taken in the on-boarding process helping the business function efficiently. The active monitoring enabled on handheld devices enabled the command & control center executives take appropriate actions effectively by coordinating with the respective security team & recover stolen goods.